After reading the information within our website regarding the benefits of monitoring, the typical installation and other related information regarding how we Deter Protect and Assist you may have some questions.
To help you quickly answer some key questions the below has been listed.
If you need additional information or need clarification on any of the services and products we offer then please feel free to contact us, we will be more than happy to help you.
Q:
What happens if my telephone line gets cut or is disabled?
A:
With our GSM system now part of our standard equipment you will have continued communication as our system does not rely on a fixed phone line.
Q:
Will I need a separate telephone line for my alarm system?
A:
No, the alarm can use any existing telephone line as long as it can make a national rate (0870) outgoing call and is not a digital line.
Q:
Why do I need to provide the details of two key holders for my monitored alarm?
A:
We require at least two key holders. Neither of the key holders can live at the property where the alarm is installed, and they must not reside together. It is a requirement that you provide a landline telephone number for your key holders as well as a mobile number if available. The monitoring centre will contact these people in the event of an activation.
Q:
How do I change my key holder details?
A:
It’s simple. Just call Direct Response on 0845 3311133 with your changes for each key holder. As all key holders you have chosen will be contacted if the system is activated make sure you tell your key holders what to do in case they receive a call from us. You need to confirm the changes in writing.
Q:
I have call barring on my telephone/broadband will the alarm still work?
A:
Providing you tell the engineer you have call barring and/or broadband and provide him with the unbarring code there is not usually a problem.
Q:
Does my alarm have a panic button or a fire alarm?
A:
In addition to our standard installation a remote panic button can be installed.
Q:
Will there be any wires showing?
A:
there will be one fixed wire connection to the phone line. The other connections are wireless.
Q:
My alarm went off accidentally, but I quickly put in the code and shut it off. I thought I might get a call from the Alarm Receiving Centre, but no one called. Why not?
A:
The system allows a brief period for you to cancel a false alarm signal before an alarm signal is presented at our Alarm Receiving Centre (this is known as Auto Abort). This is designed to help prevent false alarms.
Q:
If the power goes off, will my alarm system still work?
A:
In case of a power loss, the back up battery will provide power to the security system for over the minimum 8 hours as set by guidelines.
Q:
I already have an alarm can my devices be used with your system?
A:
We do not normally use any existing equipment (except cables) for two very important reasons, firstly they may not be compatible with our system and secondly WE WILL NOT service, repair or replace them within your service agreement.
Q:
What if I have a fault with my system?
A:
We will be happy to investigate any fault you may have with your equipment. Please see the panel of your system for your dedicated service contact number and your unique reference number for identification.
